This policy explains how we use personal data (“Data”) and other information shared with and/or collected by us.

All data processed by us is handled in compliance with applicable data protection laws including, amongst others, the European General Data Protection Regulation ((EU) 2016/679) (‘GDPR’).

Website Users from Different Countries

We understand that users from other countries may have different expectations or experiences with regard to privacy. For all website visitors, no matter their country and location we are committed to applying the same high standard laid down in this policy.

Use by Children

Our website and services have no intention of collecting data on website visitors who are under 16 years. However, we cannot verify whether a visitor is over 16 years of age. We, therefore, recommend that parents be involved in the online activities of their children, in order to prevent children’s data from being collected without parental permission. If you are convinced that we have collected such data, please contact us.

Before you use or submit any data, through or in connection with the website, please review this policy carefully.

We have tried to use easily understandable language in this document for all of our users around the world. A few explanations on terms we use in this policy:

Controller: Privacy stakeholder that determines the purposes and means of processing personally identifiable information. In some jurisdictions also referred to as “Organization”, “Data User” or “Business”.

Processor: Privacy stakeholder that processes personally identifiable information on behalf of and in accordance with the instructions of a controller. In some jurisdictions also referred to as “Supplier” or “Contractor”, “Service Provider” or “Data Intermediary”.

Data Subject: Natural person to whom the personally identifiable information relates. In some jurisdictions also known as “Individual” or “Consumer”.

Personal Data: As used in information security and privacy laws, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Also known as “Personally Identifiable Information” or “Personal Information”.

Online Lead Generation

In marketing, lead generation is the initiation of consumer interest or inquiry into the products or services of a business. We call datasets (such as contact information) collected in an online lead generation campaign “Lead Data” and individuals “Leads”. We also refer to our customers as “Advertisers” or “Customers” in comparison to us, that act as, “Online Advertising and Lead Generation Agency”.

We are a virtual assistants outsourcing and lead generation agency for professionals. Companies (“customers”) use our services to run advertising campaigns on Facebook and other websites and to generate leads. We also help the customers on the administrative and technical tasks of their businesses.

The controller and operator of this website is: Remote Virtual Assistance Services™.

We have appointed our legal counsel as the internal data protection officer that you can reach via support@remotevaservices.com

We share your data in the following way:
Our Offices/Affiliates
We may share your data with our affiliates to respond to a request or provide and develop our services. Companies owned and operated by us can be found on our website.

Service Providers
We may employ other companies which process data solely on our behalf, for example, to store our data. Such service provider (“Processor”) is only entitled to process the data needed to perform its services and activities and in accordance with our written instructions. The processor guarantees that it has implemented the appropriate security measures in such a manner that its processing meets the requirements of this policy and the GDPR and ensures the protection of the rights of all individuals. The processing of data by a processor shall always be governed by a written data processing agreement between us and the processor.

Sharing with Customers
We may share lead data collected through an online campaign for monetary gain with a limited number of trusted business customers (“Controllers”) to whom you authorize us to disclose your personal information in connection to receive a quote for their products or services.

Sharing with Authorities and Courts
We may share your data if we are obliged to do so by statutory law or instructions from a public authority or court.

We process data in the following way:
Our Data Storage
We store your data on servers in the EU. We use the infrastructure of an external service provider (Google).

Service Providers
Some of our service providers (“Processors”) are located outside the EU so your processing of data will involve a transfer of data outside the European Economic Area. The sharing will only be done with appropriate cross-border transfer mechanisms in place. For example, specific contracts approved by the EU Commission, so-called EU Standard Contractual Clauses, or technical measures such as IP masking.

GENERAL PRIVACY RIGHTS

Right to Be Informed (Transparency)
You have the right to be informed about the collection and use of data. We provide you with the legally required information via this policy. We may provide you with further privacy notices on specific occasions.

Right of Access
You can obtain confirmation as to whether we process your data. You have the right to access and receive a copy of data, and other supplementary information.

Right to Update or Correct Your Data (Rectification)
You have the right to have inaccurate data rectified.

Right to Erasure (Deletion)
You have the right that your data gets deleted.

Right to Restrict Processing
You have the right to restrict the processing of your data in certain circumstances. This means that you can limit the way that we use your data. This is an alternative to requesting the erasure of data.

Right to Data Portability
The right to data portability allows you to obtain and reuse your data for your own purposes across different services. We will provide to you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format.

Withdrawal of Consent
You can withdraw consent at any time where we rely on Art. 6 (1)(a) GDPR to process your data. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Right in Relation to Automated Decision-making and Profiling
You have the right not to be subjected to a decision based solely on automated processing, including profiling.

Right to Lodge a Complaint
You have the right to complain to a data protection authority about our processing of your data. For more information, please contact the Dutch Data Protection Authority under your local authority. You can find a good overview of EU data protection authorities via the website of the European Data Protection Board. If you are based outside Europe, you can have a look at the website of the Global Privacy Enforcement Network.

COMPLAINTS ABOUT ADVERTISING AND ONLINE CAMPAIGNS
Information on the privacy practices of our customers and how they deal with personal data can be found in their privacy policy that is connected to the webform of our online campaigns. It is best to contact them if you would like to exercise your rights and choices, for example, to unsubscribe from their email newsletter.

Have You Filled out Your Contact Details in an Online Campaign?
If you have any questions with respect to our lead generation activities and the data we process for our customers, please contact support@remotevaservices.com. We may ask you for further information to identify you. Once we receive and confirm your verifiable request, we will reach out to the customers in order to coordinate your privacy request.

Complaints About an Advertisement?
Should you see ads from us, it is because you are using Facebook or other websites on which our ads are placed. As a marketing agency, we create our online campaigns with utmost care and transparency. If you have a complaint about an ad or online campaign, please contact us.

HOW TO ENFORCE YOUR RIGHTS
If you have any requests regarding your rights or complaints, you can contact our data protection officer at support@remotevaservices.com.
We will process your request immediately and in accordance with the GDPR and we will send you a response without undue delay, at least within one month after we receive your written request.

We make every reasonable effort to prevent any loss, misuse, disclosure, or modification of data as well as any unauthorized access to it. We also use practices such as computer passwords, firewalls, encryption, and internal organizational tools such as restricted access and permanent deletion of electronic records. We also transfer Lead Data securely to customers by using secure encryption protocols like SFTP or HTTPS. The service provider we use to store your data is certified under high IT security standards, such as the ISO27001. If you feel that your data is not secured properly or there are indications of abuse, please contact us.

This privacy policy applies to data collected by us. If we provide a link to a third-party site, please be aware that we are not responsible for the content or privacy practices of that site. We encourage our users to be aware when they leave our website, and to read the privacy policy of other sites that collect data. We are not liable for any disputes, loss, or damage that may arise from or in connection with your use of such third-party sites.

We can also share your data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us, or part of our business will have the right to continue to use your data, but only in the manner set out in this policy unless you agree otherwise.

Please note that this policy may be revised, for example due to revisions in the applicable legislation. The revised policy will be published on our website. We recommend checking our website and the policy on a regular basis. The last revision was made in August 2023.

If you have any questions or remarks regarding data protection, please contact our data protection officer at support@remotevaservices.com.
If you like to contact one of our local offices, you can do so via https://remotevaservices.com/contact/.